Customer support

For more information about getting started, syncing your shop system & more, please visit our knowledge base.

Knowledge base

Frequently asked questions

What carriers are you using to ship my products?

We are working with leading carriers in order to offer you the best prices. We will discuss case by case which carrier will be the best fit for your business.

How long does it take to get started with Zenfulfillment?

That depends on a few factors, including your individual requirements such as custom packaging, marketing inserts, kitting and others prior to getting started. We typically start shipping out the day of the inventory move-in. The inventory shipment for the move-in is being delivered next-day to our warehouse, so that deliveries do not delay when switching to Zenfulfillment.

Where do you have warehouses?

We currently operate with a warehouse located in Frankfurt, Germany and another one located in Berlin, Germany. This assures 90% shipping coverage for next-day delivery.

What are your packaging options?

We always offer free, neutral packaging. If you'd like to customize the packaging, talk to your dedicated Zenfulfillment Account Manager.

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