We work with all leading parcel service providers to always guarantee the best price-to-performance ratio. We decide on a case-by-case basis which provider is most suitable.
This depends on what requirements exist and how much inventory is sent to our warehouses. Once the goods arrive at us, we can typically begin shipping within 3-5 business days.
Our warehouse location is in Nesse-Apfelstädt, near Erfurt.
You can find the exact address in our delivery terms
We always ship inventory in our neutral shipping packaging. For certain shipping volumes, we can always discuss custom shipping packaging and packing schemes. Feel free to discuss this point with our sales representative.
Zenrush is Europe's first Prime equivalent for online shops with market-competitive shipping conditions. To use Zenrush, you must be a customer at Zenfulfillment and have your products stored in our fulfillment center. Then you can easily launch Zenrush at short notice by simply embedding the Zenrush front-end badge with a few clicks and setting up the shipping option in your shop system. Your customers will then see on the product page and in checkout when they need to complete the order and the delivery date. Typically, your customers have until 6:45 PM and will receive their order the next day.
For end customers, Zenrush premium shipping is usually free. Depending on your customers' ordering behavior, your average shipping cost is €0.80 - €1.20 higher. Some merchants cover these costs, others tie the order option to a larger minimum order value or offer Zenrush with a shipping fee.
On both the product details and in the checkout, your customer can see when they need to order to receive the package on the projected delivery date. Usually the next business day.
Zenrush only works with established parcel carriers that meet Zenfulfillment's high quality standards.
Zenrush is currently available throughout Germany and offers reliable next-day delivery for the entire mainland.
Every time you send us inventory, you need to create a goods delivery.
1. Log in to your Zenfulfillment account.
2. Go to goods delivery.
3. Click the green button in the top right: "Create new goods delivery".
4. Select the SKUs you will send us and enter the quantity for each SKU that will arrive.
5. Click "Next".
6. Select the shipment type.
7. Enter the number of packages or pallets that will arrive.
8. Select the delivery date (if the shipment is delayed or arrives early, it's no problem).
9. Click Create goods delivery.
10. The reference number (ZF …) of the goods delivery must be noted on the packages or the delivery slip.
Based on the ZF number, we can assign the goods to your account at goods receiving.
Before the goods are delivered, the delivery must be notified. The notification is usually done by your freight forwarder. Here are the requirements:
- Make sure you have created a goods delivery in Zenfulfillment
- A notification must take place at least 48 hours before the planned delivery
- The notification is made by email to: DE-ERF-SUE7-Avis-Stiftung@fiege.com
- Required information:
1. Name of the freight forwarder
2. Reference number of the goods delivery (ZF…)
3. Desired delivery date
4. Number of pallets or packages
5. Dimensions and weight of the pallets or packages
First check the status of the order you want to cancel. To do this, you must log into your Zenfulfillment account and search for the order under "Orders".
Status "Pending" or "in processing" :
You use Shopify, Billbee or WooCommerce:
You can easily cancel the order in your shop system.
You are connected via the API:
1. Click on the order
2. Click the red button in the top right: "Cancel"
Status "Picked": Contact our support so the order is returned to stock.
Status "Packed" or "Shipped":
These orders can no longer be stopped.
The best solution is for your customers to refuse to accept the package at delivery. This way the package automatically returns to our warehouse.
First, you must ensure that all SKUs of the order can be found in Zenfulfillment under "Inventory". If the order contains a SKU that cannot be found, you must replace this SKU with one that appears in your inventory. Then please contact our support to retrieve the order.
If you use Billbee: Make sure the order in Billbee has the "zenfulfillment" tag.
In case an order has the status "Pending" for several days, we recommend you first check the following:
- Check inventory:
Make sure all items in the order are in stock. Even if just one item is out of stock, the order cannot be processed. In this case, you still have the option to modify the order (in your shop system).
- I use Shopify and an order won't go into processing:
In Shopify, you have the "Request Fulfillment" button. If you've clicked the button, the quantity of items ordered changes to 0. This means the order cannot be processed because we're supposed to ship 0 items.
→ Please do not click the "Request Fulfillment" button
If you requested fulfillment, cancel the order and create a new one.
- Contact support
If the above points don't apply to you, contact our support: support@zenfulfillment.com
It could also be a transmission error. Share the order reference number with our support, we'll be happy to take a look.
If you don't use Billbee as your shop system, send our support an email so we can configure the bundle in our backend.
Required information:
- Bundle SKU
- SKUs of items included in the bundle with quantities
I use Billbee:
1. Log in to your Billbee account and go to the item.
2. Select the item you want to set up as a bundle.
3. Change the item type from "Normal" to "Bill of materials"
4. Select "Bill of materials" at the top of the bar
5. Add the items that should be included in the bundle, including quantities.
6. Select the option: "Add individual items of the bill of materials to the order during import".
7. Click Save
8. Log in to your Zenfulfillment account
9. Find the item under "Inventory"
10. Click on the item.
11. Deactivate the item with the "Deactivate" button (top right)
You can contact our support to ask for a return label. Please note that we can only create return labels for countries within the EU. The prices of the label depend on the country of origin.
However, we recommend using this only in exceptional cases.
If you want your own return portal, please talk to our sales representatives.
Packages can be returned to the warehouse if a package is not picked up from a parcel shop within the carrier's storage period (1-2 weeks, depending on the carrier), or if acceptance of the package was refused.
If the order is to be reshipped, you can simply create a new order in your shop system. The new order will be processed normally.
You receive an invoice from us every 10 days for the services provided (on the 10th, 20th, and end of month).
Carrier pickups occur once a day, Monday through Friday. After the packages are picked up, we continue to pack orders. This means there are orders that have been marked with the status "Shipped" and are ready for pickup for the next shipment.
Yes, you can also ship your packages with DHL. Please contact our sales team to learn more about shipping with DHL.
Our terms and conditions serve as the basis for the contract. You can find them here
We have no contract obligation. You can end your collaboration with us at any time with a notice period of 3 months.
To close your account, send us an email to cancellation@zenfulfillment.com (including your invoice number and customer number in the subject line).
Our off-boarding team will get in touch with you as soon as possible to provide you with instructions for the next steps.
For more information on getting started and tutorials for shipping with Zenfulfillment, feel free to check out our Help Center.
