More than 70% of customer service inquiries result directly from fulfillment challenges and delays. The Alaiko Operating System consistently focuses on supporting your customer service team for higher customer satisfaction, time savings, and lower operational costs.
Schedule Demo NowRapid revenue growth without exploding customer service ticket volume: With Zenfulfillment & the Alaiko OS, customer service teams have full transparency and control over the fulfillment process to answer customer inquiries faster and easily implement change requests. Smart email automation proactively informs customers about address issues and packages ready for pickup.
Solves problems proactively before they arise for your customers. Automates recurring tasks and frees up resources for your customer service team.
Keep track of the status of all your customers' orders at all times: Real-time visibility of all orders gives you complete transparency.
Transforms customer service from reactive & manual to automated & proactive: In Zenfulfillment, tasks for specific orders can be digitally stored and executed directly.
Flexible working: Decide which system you prefer to work in. Information is automatically synchronized in real-time with your shop system, so orders can be processed anywhere.
Flexibility down to the last minute: Improve customer experience by quickly responding to individual customer change requests – right up to the moment of physical picking.
No more faulty data – delivery obstacles such as missing house numbers are automatically detected and blocked in the system.
Provide your customers with a seamless customer journey and avoid purchases being abandoned at the last moment: Customers receive a notification asking them to correct the faulty address and the package ships out.
In the fulfillment area, standard providers differ from full-service providers in various key aspects. To clarify the differences, we examine different levels of service provision, starting with basic service through to comprehensive "full service". It's important to note that more service doesn't necessarily mean a better solution. Online retailers must decide according to their requirements and resources which option is optimal for their business case.
Offer your customers various delivery options and optimize delivery times by choosing from different carriers, e.g., by destination region.
Get full visibility into the status of your outbound shipments with real-time tracking updates.
Reach out to your customers proactively and notify them if a parcel goes missing in transit. Beat the classic "Where is my package?" question before it lands in your inbox.
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Save your customer service team time by automating the most common request — "Where is my package?" — with proactive shipment investigations.
Benefit from a lower import VAT on automated customs handling for non-EU shipments through Zenfulfillment. Your customers get faster transit times and a local delivery experience.
Manage returns conveniently from a single platform with a structured overview, and capture
valuable customer feedback on the reasons behind every return.
Stay on top of every return: active and passive returns are tracked in one clear view. The ABC return classification keeps returns management structured and efficient.
Customers generate their own labels in the digital returns portal. You collect direct feedback on returned items and keep all the information neatly organized.
Handle refunds in one place — no jumping between systems. Refunds can be triggered straight from the Alaiko OS and pushed back into your shop.
Cut down on lost sales from undeliverable parcels — your customers get an automated email if their package gets sent back to the warehouse, so they can take action.
Stay flexible in how customers send items back: with a label included in the box, with hands-on customer service support, or through the digital Zenfulfillment returns portal.
The interface syncs in real time. That's essential for offering bundles, avoiding overselling, and keeping inventory accurate.
Yes — both you and your customers (depending on the use case) can make changes directly in the Alaiko OS. You can edit orders, add items, or cancel them up until picking begins.
Our system flags every faulty order and lists them in a dedicated tab. Depending on the cause, the issue is resolved either automatically (e.g. stock issues) or proactively by the customer (e.g. address errors).
With our experience modules, customers get proactive, branded email updates at every key shipping milestone. They can also track their order on a Track&Trace page embedded directly in your shop.
The Alaiko OS can also kick off and run a shipment investigation automatically — and keep customers updated as it progresses.
Nothing extra, really. During onboarding we make sure all relevant data is on file in Zenfulfillment & the Alaiko OS. From then on, no additional documents are needed per order, and shipping abroad feels just like a domestic order.
In the Alaiko OS, you get a dedicated returns tab where every return is visible in detail with a live status. You see the items returned, the return reasons, and the return classification.
Return labels can be included in the parcel, retrieved digitally through the returns portal, or generated on demand inside the platform with a few clicks and sent to your customers.
First, we flag passive returns and list them in their own tab on the platform. Customers can then be notified automatically while the parcel is still on its way back. They get an email and can trigger a fresh shipment to their original or a different address.
The Alaiko interface offers a trigger that lets you start the refund directly from the operating system — for example to push it through Shopify — without switching tools.
Stress-free fulfillment
is just one click away!