The team behind modern ecommerce fulfillment
Zenfulfillment is a tech-driven fulfillment provider for growing online retailers and DTC brands. Our team combines modern software, automated logistics processes and personal support, so brands can reliably store, pick, ship and return their orders. With Zenrush®, we make dependable next-day delivery accessible beyond the big marketplaces, too.
Behind all this are more than 170 team members across logistics, operations, software development, product, solution engineering, customer operations, sales, marketing, finance and People & Culture. Together, we support more than 500 retailers and DTC brands and move over 30 million items a year across more than 200,000 square meters of logistics space.
First-class logistics for every online retailer
We believe shipping in ecommerce can be faster, more transparent and smoother. That's why we're democratizing access to high-performance logistics infrastructure: with a scalable end-to-end solution that connects receiving, storage, inventory management, picking, shipping, tracking and returns in one system.
Our goal isn't just an efficient shipping process. We want to help online retailers turn the delivery experience into a real competitive advantage – through reliable delivery times, full transparency and a customer experience that carries on consistently after checkout. Learn more about how our solution works for different business models on our page about fulfillment for DTC brands.
From a logistics idea to a European fulfillment platform
Zenfulfillment was founded in Berlin in 2017. It started with a simple observation: small and mid-sized online retailers needed a modern alternative to traditional contract logistics – quick to integrate, transparent to manage and flexible to scale. That idea grew into a platform that consistently brings logistics operations and in-house software together.
A major milestone was the merger with Alaiko. Since then, we've combined Zenfulfillment's operational logistics expertise with a powerful operating system for automated ecommerce processes. Today, Zenfulfillment helps brands in Germany and across Europe build fast, reliable and scalable fulfillment setups.
Leadership team
Zenfulfillment is led by entrepreneurs and functional leads who bring together experience in ecommerce, logistics, software, product development, organizational growth and brand building.
Management
Daniel Werner
Co-Founder & Co-CEO
Daniel Werner founded Zenfulfillment to give independent online retailers a reliable alternative to the fulfillment setups of the big marketplaces. As Co-CEO, he drives the company's strategic development and brings many years of experience in logistics, product development and building scalable business models.
Johannes Humpert
Co-CEO & Managing Director
Johannes Humpert leads Zenfulfillment together with Daniel Werner. The entrepreneur has many years of experience in ecommerce, technology, marketing and scaling companies. His focus is on connecting fulfillment, software and dependable next-day delivery so that shipping becomes a measurable growth lever for online retailers.
Technology, product and solutions
Ievgen Demchenko
Chief Technology Officer
As CTO, Ievgen Demchenko is responsible for the architecture, strategy and delivery of our technology platform. His team builds the systems that connect orders, inventory, integrations, warehouse processes, shipping data and returns in real time – laying the foundation for scalable, transparent ecommerce fulfillment.
Jan-Niklas Strugala
Director Product
Jan-Niklas Strugala leads product development at Zenfulfillment. Working at the intersection of customer needs, software and day-to-day logistics operations, he turns complex fulfillment processes into scalable product solutions. His focus is on a platform that gives online retailers control, transparency and simple workflows.
Michael Werner
Director of Account Management
Michael Werner heads Account Management at Zenfulfillment and is the key point of contact for the DTC brands and online retailers who run their fulfillment with us. He makes sure requirements are understood early, processes are developed further together and challenges are solved fast. His focus is on long-term partnerships in which customers are happy and can grow sustainably with reliable logistics.
Andreas David
Director of Solution Engineering
Andreas David combines expertise in logistics, automation and ecommerce. In Solution Engineering, he works with customers and internal teams to develop robust solutions for complex requirements – from process design and system integration to scalable execution across the fulfillment network.
Dennis Aschoff
Director Finance
Dennis Aschoff heads Finance at Zenfulfillment. He oversees accounting, reporting and financial planning, laying the foundation for informed decisions across the company. He's also driving the automation of finance processes with AI, so workflows become more efficient and Zenfulfillment can grow in a stable, sustainable way.
Bartosz Parowiński
Head of Operations & Customer Success
Bartosz Parowiński leads Operations and Customer Success at Zenfulfillment, directly linking day-to-day warehouse operations with our customers' needs. He makes sure receiving, storage, picking and shipping mesh seamlessly and that customer requests quickly turn into concrete operational improvements. His focus is on efficient, stable processes that give online retailers reliable, scalable fulfillment.
People, culture and thought leadership
Dennis Nenner
Head of People & Culture
Dennis Nenner heads People & Culture at Zenfulfillment. With a background in entrepreneurship, leadership and team development, he builds structures in which people take ownership, grow and achieve real results together. Want to join the team? You'll find open roles on our careers page.
Nuri Jusupow
Senior Marketing Manager
Nuri Jusupow is Senior Marketing Manager and an expert voice on ecommerce growth, DTC fulfillment and the delivery experience. In his articles, he shows how shipping, tracking, returns and a dependable delivery promise can boost conversion, customer loyalty and brand trust. Learn more about his background and publications in Nuri Jusupow's author profile.
Our values
#CustomerWOW
We deliver predictably, fast and reliably: our benchmark is the happy smile on online shoppers' faces when their parcel arrives.
#Focus
We focus on impact and growth, know our goals and work consistently to achieve them.
#Initiative
We bring a high level of self-motivation, take ownership and stand out for working independently.
#Teamspirit
We win as a team: with open communication, humility and fast, passionate growth, we're unbeatable together.
#Innovation
We drive innovation to push the limits of what's possible and reshape the future of ecommerce.
Experience that ecommerce brands trust
More than 500 retailers and DTC brands rely on Zenfulfillment, including Bears with Benefits, Glow25, The Female Company, Buah, Girlgotlashes and other fast-growing ecommerce companies. They benefit from an infrastructure that combines operational logistics with software, automation and personal support. For an overview of use cases and industries, check out our page on fulfillment solutions.
FAQs
Frequently asked questions about Zenfulfillment
Zenfulfillment is led by Co-CEOs Daniel Werner and Johannes Humpert. The management and key functional leads also include Dennis Aschoff, Ievgen Demchenko, Jan-Niklas Strugala, Andreas David, Michael Werner, Bartosz Parowiński, Dennis Nenner and Nuri Jusupow.
Zenfulfillment handles receiving, storage, inventory management, picking, packing, shipping, tracking and returns for online retailers. All processes are managed through our own software platform and connected to shop systems, marketplaces and ERP solutions.
Zenfulfillment was founded in Berlin in 2017. The business idea emerged back in 2016 from the need for a modern, quickly integrated fulfillment solution for small and mid-sized online retailers. Today, Zenfulfillment offers tailored solutions for established ecommerce brands and leading DTC brands.
Zenfulfillment currently has more than 170 team members. The company brings together logistics, operations, software development, product, solution engineering, customer operations, sales, marketing, finance and People & Culture.
Our headquarters are in Berlin; other company and logistics sites include Munich, Apfelstädt and Łozienica near Szczecin in Poland. Through this network, Zenfulfillment supports both domestic and international shipping solutions.
Zenrush is Zenfulfillment's next-day delivery solution. It lets online retailers show a specific delivery date in their shop and checkout and have orders within Germany delivered reliably the next day.
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