ZenOS – The Logistics Operating System
Most fulfillment providers give you a warehouse. We also give you the operating system. On ZenOS, every order, every stock item and every shipment comes together across all hubs, channels and carriers – instead of jumping between your shop backend, warehouse spreadsheets and carrier portals, you control everything from one place.
That's how you keep control when you outsource: you see what's happening and decide the rules it runs by. Full visibility, full control, no warehouse of your own.
+500 führende DTC Marken: Werde Teil einer Revolution
Your entire ecommerce tech stack in one place
Fulfillment software used to be an add-on to the warehouse. ZenOS is built differently: your shop, your marketplaces, your ERP and our fulfillment hubs become one system – DTC and B2B orders run through the same platform, on the same inventory and the same data.
You don't need to license a WMS, maintain middleware or assign a developer to interfaces. On top of that, you get the process logic from working with hundreds of DTC brands: standards you'd otherwise have to build yourself.
Keep an eye on your most important metrics: ZenOS gives you a clear KPI overview for data-driven decisions.
Every step documented: with detailed order logs and event histories, you always see what happened – maximum control over your operations.
Compare actual and planned figures, spot deviations instantly and optimize your demand planning for stable supply chains and efficient resource management.
Overview & transparency
When you outsource your warehouse, you often lose sight of it too. Not with us. ZenOS maps your daily operations end to end, from receiving to returns. You don't just see that something is happening, but where it's stuck: which products come back often, in which countries transit times deviate, where lead times rise.
A data collection becomes an early warning system – you spot problems before they turn into customer complaints and can prove at any time how your logistics are performing.
Ready to unlock your full potential?
As a growth driver, we've significantly shaped the success of more than 350 leading ecommerce brands. Here are the next steps to get started with Zenfulfillment
1. Free audit
Our fulfillment experts analyze your current setup to develop a custom strategy that optimizes your delivery experience and helps you cut costs.
2. Your custom quote
Get transparent pricing tailored to your goals and requirements.
3. ZenOS Demo
See our technology in action and automate your logistics with our tailored solutions.
4. Warehouse visit
See our fulfillment hubs for yourself and meet the operations team.
Operational excellence meets modern software
– secure your competitive edge
Operational excellence meets modern software
– secure your competitive edge
An operating system tailored to your setup
No two setups are alike: different shop systems, different channels, different customer promises. ZenOS adapts to yours, not the other way around. Via one cloud platform, we bring together your team, our hubs, carriers and your support – each with exactly the view they need.
Marketing sees campaign rules, finance sees cost per order, support sees shipment status and returns. Nobody works from an outdated export. To the outside world, it looks like one single, perfectly coordinated organization.
The full-service solution for your order and returns processing
Big brands built their logistics software over years with million-euro budgets, their own dev teams and long roadmaps. You get the result on day one – no project timeline, no license fees, no in-house IT. And because we develop the platform ourselves, it grows with your requirements: new channels, new markets and new processes arrive as features, not projects. Technology goes from bottleneck to competitive edge.
Seamless integration with your system enables end-to-end synchronization of all orders. Order status, customer data and tracking details are automatically synced across all channels.
Use filters, tags and fulfillment rules to prioritize orders, flag exceptions and prevent blocks. Red and yellow alerts warn you instantly when issues come up.
Handle complex B2B requirements with assistants for special orders and warehouse approvals. Transparent cost overviews and event histories give you full control and traceability.
Our delivery notification tool lets you and your freight forwarder schedule every inbound delivery precisely. That ensures smooth unloading of your goods and storage within just a few hours.
Operations on autopilot with market-leading fulfillment software
ZenOS lets you manage all logistics processes in one dashboard, view key metrics at any time and deliver the best possible post-purchase experience for your customers.
From inbound deliveries and inventory management to forecasting & returns – you're in full control.
Order management
Manage your entire order flow centrally, from order creation to delivery. Whether imported from shop systems, created manually or bulk-uploaded, all orders come together consistently. Smart filters, tags and fulfillment rules give you maximum flexibility and control. Critical orders are flagged automatically, B2B requirements are taken into account and costs are shown transparently. That way, you reduce errors, automate manual steps and always keep track of every single order
Forecasting
Plan your demand with confidence. KPI overviews and forecast graphs show deviations between actual and planned data instantly. With the forecast submission tool, you can submit and adjust forecasts and benefit from automatic reminders. That way, you spot demand fluctuations early, prevent overstock and out-of-stocks and keep your supply chains stable. Your advantage: more planning certainty, better cost control and consistently high delivery reliability.
Inventory management
Keep your inventory under control at all times. Products can be imported automatically from your shop system, created manually or managed via bulk upload. Tags, filters and editors make management flexible, whether for single SKUs or entire product groups. Batch and BBD tracking with expiry alerts gives you extra peace of mind. That way, you prevent overselling, reduce risk and keep precise, forward-looking inventory records in real time.
Product management
ZenOS makes managing your product master data simple and scalable. Products can be synced automatically from commerce systems or created manually. With property management, flexible filters and bulk editors, you adjust data in seconds – whether for single SKUs or your entire catalog. Sort your inventory by single items, bundles, inserts or samples and automate all workflows with our fulfillment rules module.
Shipping management
Manage your shipping processes centrally and intelligently. Real-time tracking gives you and your customers full transparency. Smart carrier mapping always finds the right carrier for you, so you benefit from the best rates. Return labels for DHL or Hermes are created in one click, and automated carrier investigations resolve delivery issues fast. That way, you cut costs, increase reliability and give your customers a first-class delivery experience.
Returns management
Turn returns from a cost factor into a service plus. Incoming returns are captured automatically, with status and attributes documented in real time and displayed transparently in the dashboard. Automated refunds and flexible rules ensure smooth processing. Customize your returns portal and encourage exchanges, so revenue stays in your business even after a return.