You outsource your fulfillment – and get our Zenfulfillment Operating System on top of it.
The Zenfulfillment OS is logistics software designed for e-commerce shops, perfectly tailored to fulfillment challenges. It's integrated directly into the WMS of our warehouses and serves as a logistics control center for your customer service and operations teams – including real-time transparency and direct intervention capabilities in order fulfillment. It connects ERP and shop systems as well as marketplace and other e-commerce tools through numerous interfaces.
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On the Alaiko software platform, you always have the status of your orders in view and can immediately identify reasons for potential shipping delays. If customers want to modify their orders short-notice, you can edit them directly via the Alaiko software. Through automated customer communication for address errors, customers correct their data quickly, smoothly, and without a ticket themselves – saving time in the warehouse and in customer support.
With Alaiko OS, you keep your customers automatically updated on their order status. If shipping providers experience delays, Alaiko automatically initiates an inquiry and proactively notifies all parties on request. For deliveries to pickup stations and service points, customers also receive a notification to prevent returns.
Alaiko offers a returns portal for customers as well as a returns app for better returns processes in the warehouse. Additionally, returns in Alaiko OS can be analyzed in detail to minimize returns overall with these insights. From data on return reasons and ABC classification – collected via the Alaiko returns portal and in the warehouse – decisions can be derived quickly and reliably. Manage returns with just a few clicks or process refunds without system breaks directly in Alaiko.
Numerous rule types and conditions in Alaiko OS enable flexible automation for every order, such as selecting different shipping providers, adding items, marketing materials and flyers, choosing optimal shipping packaging, or preventing fraud cases.
Ensure product availability, exceed customer expectations:
Alaiko supports all tasks from first-mile planning and goods receipt, through product & inventory management to B2B shipping. With maximum transparency and various control options directly in the warehouse.
Zenfulfillment and Alaiko OS enable simple technical integration from a single shop through multi-channel to complex ERP connections via API. With Alaiko, the technical setup scales seamlessly – without additional IT resources or agency dependencies.
With Alaiko's transparency, our customers gain real competitive advantages. The Alaiko OS Dashboard and Analytics module keep all orders, returns, and key KPIs in view at all times. Access to all raw data via API or export delivers granular insights — so you can optimize fulfillment and make smarter decisions.
Stress-free fulfillment
is just one click away!