Putting customer satisfaction at the center of its strategy is what helped Bears with Benefits grow into a true lovebrand.
A customer-first approach isn’t just smart branding — it’s good economics. The numbers speak for themselves: acquiring a new customer costs 5–25x more than keeping an existing one.
Whether customers come back depends heavily on the buying experience — with delivery speed, reliability, and affordable options being decisive. Zenrush® Premium Next-Day Delivery checks every box, which is why Bears with Benefits rolled it out in their Shopify store.
The Zenrush® brand builds trust at checkout and sharpens the entire customer experience. As Zenrush® becomes available in more online shops, a network effect kicks in — similar to how PayPal became the default in online payments. Widespread adoption across ecommerce merchants strengthens buyer confidence and lifts conversion rates.
Integrating Zenrush® is simple and takes minutes. Clear delivery promises across the customer journey tell shoppers exactly when their order will arrive, simplifying the decision to buy and driving higher satisfaction — which in turn drives higher revenue for the shop. A win for everyone.
The Zenrush® brand builds trust at checkout and sharpens the entire customer experience. As Zenrush® becomes available in more online shops, a network effect kicks in — similar to how PayPal became the default in online payments. Widespread adoption across ecommerce merchants strengthens buyer confidence and lifts conversion rates.
Integrating Zenrush® is simple and takes minutes. Clear delivery promises across the customer journey tell shoppers exactly when their order will arrive, simplifying the decision to buy and driving higher satisfaction — which in turn drives higher revenue for the shop. A win for everyone.
Free Next-Day Delivery lifted ad performance, on-site conversion rate, and average checkout revenue.
Specifically, the impact was measured across the following metrics:
Zenrush® from Zenfulfillment is a game-changer in ecommerce. With Next-Day Delivery, we don’t just lift our conversion rate — we delight our customers. As I explained in my OMR talk, Zenrush® isn’t just a feature for Bears with Benefits; it’s a key driver of our success. Indispensable.
