On average, your customer checks their shipment tracking 6 times after purchase—and that number is rising. That's why offering excellent Track and Trace transparency matters more than ever.
Here's what we'll show you:
Improved customer service: A solid Track and Trace system lets your customers follow their package in real-time. This boosts satisfaction and trust—your customers know exactly when to expect delivery.
Better logistics optimization: Supply chain visibility helps you spot problems and inefficiencies. You'll reduce lost-package replacement costs and improve overall delivery management.
Reduce customer support burden: Crystal-clear tracking lets customers, vendors, and stakeholders monitor the supply chain. This cuts shipping errors and improves the experience—and your support team gets fewer "where's my package?" calls.
Quality control & security: For sensitive goods like pharmaceuticals or food, Track and Trace is essential. It gives you better control over transport conditions and helps prevent counterfeits and quality issues.
Sales & marketing insights: Seamless tracking gives you precise, current info on product location and condition. Use this data to plan campaigns and offers that match customer needs.
Great Track and Trace starts before checkout. Show customers your shipment status right in the shop—via delivery forecast or promise. For example, with the Zenrush® Trust Badge.
After successful delivery, send your customer a digital invoice and returns instructions automatically. We recommend a returns portal like 8Returns to streamline the process and encourage exchanges over refunds.
It costs 5-25x more to acquire new customers than retain existing ones. Repeat purchase rates depend heavily on the buying experience—especially shipping speed, delivery predictability, and affordable or free options. Follow these steps and you'll offer an optimal delivery experience. Now build your relationship with the customer. Keep them informed about product news, relevant topics, and special offers.
After order fulfillment, send tracking info via email automatically. You can offer simplified tracking from carriers or advanced tracking via providers like Parcel Perform. Learn more below.
Many carriers like DHL offer delivery-day notifications. These give customers a precise delivery window and let them track the delivery vehicle on a map.
DHL enjoys strong trust and popularity for domestic shipping. DHL tracking is simple but offers high transparency and convenience through package notifications.
GLS stands out for technical sophistication and system integration options.
Zenfulfillment® offers a customizable tracking page connected directly to your carrier.
Parcel Perform offers cloud-based software to optimize delivery service. Features include intelligent routing, integrated CRM, and detailed reporting tools.
parcelLab® creates optimal customer experience in shipping. It offers customizable tracking pages with real-time monitoring, proactive customer notifications, and comprehensive returns management.
Talk to one of our fulfillment experts today! We'll run a free audit of your customer journey and show you the potential in your brand.
Stress-free fulfillment
is just one click away!
